Locked out, utilities shut off, or someone is unsafe right now? Call 911 for emergencies, then read our urgent safety steps.

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Tenant case desk

Tell us what is happening. Leave with a plan.

Four short steps. At the end you get a dated evidence checklist, a plan you can print and bring to a lawyer, and a referral that actually answers the phone. It is free, and nothing here asks you to pay to see your rights.

Location

Issue

Safety

Review

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Where is the home?

Give the street address of the rental, not a mailing address. We ask for the city rather than the ZIP code on purpose: in Virginia a ZIP can cross a city line and a county line, and the rules follow the city line.